Privacy Policy

Last updated: 26 July 2026

Quality Care Services arranges care and domestic support in families' homes in Kota. That work depends on trust, so this page states plainly what happens to the information you share with us. It describes what we actually do — not what is merely permitted.

Most of this page is about families who contact us for help at home. If you are applying for work with us, the section If you apply to work with us covers your information specifically.

What you share with us

When you submit the inquiry form on this website, you provide:

• Your name
• Your phone number
• Your location or area in Kota
• The service you are asking about
• When you need support
• Any additional details you choose to write (optional)

If you call us or message us on WhatsApp instead, we receive whatever you choose to tell us in that conversation, along with your phone number.

Why we use it

We use this information for one purpose: to understand your requirement and contact you about it. We do not sell it, rent it, or share it for advertising.

Who else handles it

This website is a simple static site, so a few external services are involved in delivering it and receiving your inquiry. Being specific matters more than being reassuring:

• Web3Forms — processes the inquiry form submission and delivers it to our business email. Your form contents pass through their service.
• Google Analytics — measures how the website is used, such as which pages are viewed and whether visitors tap Call, WhatsApp, or the form. We do not send your name, phone number, address, or message text to Google Analytics.
• Google (Apps Script) — serves the customer reviews shown on our homepage. This sends no information about you.
• Netlify — hosts the website and serves its pages.
• Cloudflare CDN — delivers the icon font used in the page design.

Each of these operates under its own privacy terms.

Cookies and measurement

Google Analytics sets cookies to understand website usage. You can block or delete cookies in your browser settings; the website remains usable if you do. We do not use advertising or retargeting cookies.

How long we keep it

If your enquiry does not lead to a service, we keep the details for up to 12 months from the last time we were in touch with you, so we can pick up where we left off if you come back to us. We may keep them longer only if the law requires it. If you ask us to delete them sooner, we will.

If we do go on to arrange a service for you, we keep a record of that arrangement for as long as the law requires us to keep business records. That record exists for accounting and for our own history of the work — not for marketing, and we do not share it for advertising.

Your choices

You can ask us to tell you what information we hold about you, correct it if it is wrong, or delete it. Contact us using the details below and we will action reasonable requests.

If you apply to work with us

The Careers page invites people to apply for care and home-support roles. Applying means sharing information about yourself, so here is exactly what happens to it.

What you share

When you apply by WhatsApp or by phone, you tell us:

• Your name
• Your phone number
• The role you want
• Your area in Kota
• Your work experience
• Anything else you choose to tell us during the conversation

Later in the hiring process we may ask to see identity documents and details of previous work. We ask for these only when we are seriously considering you for a role — not at the first message.

Why we use it

We use it to consider you for work, to contact you about your application, and to check that you are suitable for a role in a family's home. We do not use applicant information for marketing, and we do not sell or rent it to anyone.

Who can see it

At present, the business owner is the only person who sees applicant information. If we later add staff who handle recruitment, we will name them here before they are given access.

We do not pass your details to families as part of considering your application. If you are hired and placed with a family, we will tell you first what is being shared with them.

If we add an application form

Applications currently reach us only through WhatsApp and phone, so no form provider is involved today. If we add an online application form, we plan to use Google Forms, which means your answers would be stored on Google's service under Google's own privacy terms. We will update this page and this paragraph before any such form goes live.

How long we keep applicant information

We keep applicant information for up to 12 months from the last time we were in touch with you about work, so that we can contact you if a suitable role opens. We may keep it longer only if the law requires it. If you ask us to delete it sooner, we will.

Your rights as an applicant

You can ask us to tell you what we hold about you, correct anything that is wrong, delete it, or stop considering you for work. Ask by phone, WhatsApp, or email using the contact details at the end of this page. Withdrawing an application costs you nothing and does not affect any future application you make.

Children

This website is intended for adults arranging care. We do not knowingly collect information directly from children. Where a service concerns a child, the arrangements are made with the parent or guardian.

Changes to this policy

If our practices change, we will update this page and change the date shown above.

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